when they order drugs that are not covered... - Resident
CUSTOMER SERVICE / BILLING
Customer Service / Billing Department
• As is the duty of our pharmacists to be sure that each medication dispensed is error-free, our billing staff will make sure that each statement is accurate prior to being sent to the resident or their family. In order to allow the nursing staff to focus on providing each resident with the care they need, our billing personnel are available to residents and their families to answer any pharmacy related questions they may have.
Third Party Billing
• Our Third Party Billing Department will do all they can to assist residents with regards to medications not covered under the ODB. By Classic Care ensuring that the correct forms are filed, and by following up on this on a regular basis, residents will avoid paying for medications they don't necessarily have to.